Return Policy

Our store offers a flexible and transparent return policy designed to provide customers with confidence when shopping through our website. Items purchased online may be returned within thirty days from the date the order is delivered. This return period allows customers adequate time to review their purchase and determine whether it meets their expectations. To remain eligible for a return, products must be preserved in their original condition as received. This means that items should not be used, worn, washed, or altered in any way, and all original tags must remain attached. In addition, products must be returned in their original packaging, including boxes, protective materials, or wrapping. A valid receipt or proof of purchase is required to confirm the transaction and ensure the return can be processed accurately.

Customers who wish to initiate a return must first contact our customer support team by email at tytubeofficial@outlook.com. Once the return request is reviewed and approved, we will issue a prepaid return shipping label along with step-by-step instructions explaining how to send the item back to us. It is important to carefully follow the provided instructions, as returns that are shipped without authorization or that do not comply with the outlined process may not qualify for a refund. Our support team is available to assist with any questions or concerns during the return process and can help clarify requirements to ensure everything is handled smoothly.

We strongly recommend that customers inspect their orders promptly after delivery. If an item arrives damaged, defective, or incorrect, notifying us as soon as possible allows our team to evaluate the situation and provide a timely solution. Early communication helps reduce delays and ensures that any issues are resolved efficiently. Addressing concerns quickly also allows us to maintain high service standards and improve the overall shopping experience.

Some products may not be eligible for return due to hygiene considerations, safety reasons, or other product-specific limitations. If you are unsure whether a particular item qualifies for return, we encourage you to contact our support team before beginning the return process. This proactive step helps avoid unnecessary shipping and ensures you receive accurate guidance. For customers who wish to exchange an item, the most effective method is to return the original product first and, after approval, place a new order for the desired replacement. This approach allows the new order to be processed without delays tied to exchange logistics.

Customers located within the European Union are entitled to a statutory fourteen-day cooling-off period. During this time, they may cancel an order or return an item without providing a reason. The same return conditions apply during this period: items must remain unused, retain all original tags, be returned in original packaging, and include proof of purchase. These requirements help ensure that returned merchandise can be properly inspected and handled.

Once a returned item is received by our team, it will undergo a review to confirm that it meets all return conditions. Customers will be notified when the inspection is complete. If the return is approved, a refund will be issued to the original payment method. Refunds are typically processed within approximately ten business days after approval, though the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If you do not see your refund reflected within fifteen business days after it has been approved, we recommend contacting our support team at tytubeofficial@outlook.com for further assistance. Our team will promptly investigate and provide updates to ensure the matter is resolved. We are committed to making returns, exchanges, and refunds as clear and efficient as possible. By following the outlined procedures and reaching out to our support team when needed, customers can expect a consistent, professional, and supportive return experience from start to finish.