Shipping Policy

Shipping and delivery timelines may differ based on several conditions, but in most cases, customers can expect their orders to arrive within an estimated period of ten to twenty business days from the time the order is successfully confirmed. Business days generally refer to standard working days and do not include Sundays, official public holidays, or days impacted by severe weather conditions such as storms or other natural disruptions. During high-demand periods, including seasonal sales, promotional campaigns, or major holidays, processing and transit times may extend beyond the usual range. We appreciate your patience during these times, as shipping partners may experience higher volumes that affect delivery speed.

While we aim to provide reliable delivery estimates, specific delivery dates or time windows cannot be guaranteed. Once an order has been placed and confirmed, shipping details, including the delivery address, are locked and cannot be modified. For this reason, customers are strongly encouraged to carefully review their shipping information before completing checkout. Accurate contact and address details help ensure that packages move smoothly through the delivery network and reduce the likelihood of delays or failed delivery attempts.

There are a number of external factors that may impact delivery schedules. Adverse weather conditions can cause transportation delays, particularly in regions affected by storms or severe climate events. Increased order volumes during peak shopping periods may also result in longer processing times before shipment. Additionally, if the shipping address provided is incomplete, incorrect, or missing essential details, the carrier may be unable to complete delivery until the issue is resolved. Should an item become unavailable after an order has been placed, our customer support team will contact the customer as soon as possible to explain the situation and offer available options, such as canceling the affected item and issuing a refund.

At this time, we are pleased to offer complimentary shipping on all orders. However, if delivery attempts are unsuccessful multiple times or if a carrier is unable to obtain the required delivery confirmation, the shipment may be returned to us. In such cases, the order will be canceled automatically, and any payment received will be refunded to the original payment method once the return is processed.

To help customers stay informed throughout the shipping process, we provide an Order Tracking feature on our website. This tool allows customers to monitor their order status at each stage, including preparation, shipment, and transit. Tracking updates can offer useful insight into where a package is located and help estimate its arrival.

There are certain situations in which an order may not be eligible for shipment. This may occur if a product becomes out of stock before processing is completed, if the delivery address is located in an area not serviced by our shipping carriers, or if a PO Box is provided instead of a physical street address, as carriers generally require a physical location for delivery. Payment-related issues, such as authorization failures or incomplete transactions, may also prevent an order from being fulfilled until the matter is resolved.

If a customer receives an incorrect item, we recommend contacting our support team as soon as possible so we can arrange a return and issue a refund. For size-related concerns or other product preferences, items may be returned according to our return policy, and customers may place a new order for the desired replacement. If a package has not arrived within the estimated delivery timeframe, customers should first review the tracking information provided, as it may contain updates or notices regarding delays.

If tracking information does not resolve the concern or if the delivery appears significantly delayed, customers are encouraged to reach out to our support team at tytubeofficial@outlook.com. Our team will investigate the issue and work with the shipping carrier to provide assistance and updates. We are committed to ensuring that every order is handled with care and that customers receive clear communication and support throughout the delivery process.